Privacy Policy | Tensora

1. Introduction

Tensora ("we", "us", "our") is an online school for AI development, operated from 227 Phahonyothin Road, Chatuchak, Bangkok 10900, Thailand. This Privacy Policy describes how we collect, use, store, and protect personal data when you enquire about our courses, enrol in a track, or visit our website at tensoraab.pro.

We are committed to handling personal information responsibly and in accordance with applicable data protection laws, including Thailand's Personal Data Protection Act B.E. 2562 (PDPA). If you have questions about this policy, contact us at [email protected].

2. Data We Collect

Information you provide directly

Name and email address (from contact and enquiry forms)
Phone number (if you choose to provide it)
Message content (questions, enquiries about courses)
Exercise submissions and project files submitted during a track
Payment details (processed through our payment provider — we do not store card data directly)

Information collected automatically

Browser type, device type, and operating system
Pages visited and time spent on pages (via analytics tools, where you have consented)
IP address and general geographic region
Cookie data (see our Cookie Policy for details)

3. How We Use Your Data

To respond to enquiries — we use contact form submissions to reply to your questions about our courses.
To manage your enrolment — name, email, and payment records are used to set up and maintain your access to a track.
To deliver the curriculum — exercise submissions are read by reviewers to provide feedback.
To improve our materials — aggregate, anonymised usage patterns help us understand where learners get stuck.
To send course-related communications — milestone notifications, feedback notes, and support responses.

We do not use your data for automated profiling or decisions that significantly affect you. We do not sell personal data to third parties.

4. Legal Basis for Processing

Contract performance — processing necessary to deliver the course you enrolled in.
Legitimate interests — responding to enquiries and improving the curriculum.
Consent — optional analytics cookies, where you have accepted them.

5. Data Sharing

We share personal data only in limited circumstances:

Payment processors — to handle transactions securely.
Email service providers — to deliver course communications.
Analytics providers — where you have consented to analytics cookies.
Legal obligations — if required by Thai law or a competent authority.

We do not share your data with advertising networks or data brokers.

6. Data Retention

Contact form data is retained for up to 12 months from the date of submission. Enrolment records and exercise submissions are retained for up to 3 years after your track ends, for administrative and support purposes. You may request earlier deletion — see Section 8.

7. Data Security

We use HTTPS encryption for all data transmission, access-controlled systems for stored data, and limit access to personal information to team members who need it to do their work. No storage or transmission system is completely secure, but we take reasonable steps to protect your information.

8. Your Rights

Under Thai PDPA and, where applicable, GDPR, you have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data (subject to legal retention requirements)
Object to processing based on legitimate interests
Withdraw consent for optional processing (e.g. analytics cookies)
Request a portable copy of your data

To exercise any of these rights, email [email protected]. We will respond within 30 days.

9. Cookies

We use cookies for essential site operation and, with your consent, for analytics. See our Cookie Policy for full details and preference controls.

10. Third-Party Links

Our website may contain links to external resources. We are not responsible for the privacy practices of those sites and recommend you review their policies directly.

11. Children

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through our site, contact us and we will delete it.

12. Policy Updates

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our site after changes constitutes acceptance of the revised policy.

13. Contact

For data-related questions or requests, contact our privacy team at [email protected] or write to us at: Tensora, 227 Phahonyothin Road, Chatuchak, Bangkok 10900, Thailand.